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Post by tastegw on Oct 20, 2016 10:48:53 GMT -5
you dont happen to use firefox or chrome do you?
if you do, have you gotten a page telling you an urgent update is needed, and it looks authentic?
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Post by nantez88 on Oct 20, 2016 13:47:54 GMT -5
you dont happen to use firefox or chrome do you? if you do, have you gotten a page telling you an urgent update is needed, and it looks authentic? I use chrome from my phone pal and my phone is constantly saying updates needed etc, I done a factory reset and I'm pretty sure there is a virus on my phone, I was on youtube,reading comments and clicked a link a few months ago and my phone kept vibrating, I've also had problems with '' insufficient storage'' even after deleting countless apps. So I am pretty sure my phone got hacked and my password was taken signing in to my app. I use the always remember password feature too for handiness so I don't have to keep entering my password when I open the app. I rang Sony, after an hour of being on hold and wasting €20 on call credit and got it resolved All paranoid now about my email and using the playstation app on my phone??? Any advice lads and once again big thank you for your hospitality
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Post by nantez88 on Oct 20, 2016 13:58:49 GMT -5
i would say this is very unlikely going to be sonys fault here. These situations are nearly always user error through a key stroking virus or casualness I'd agree with this, most times it's user ignorance that's exploited by these kinds of phishing mails and some are very clever. Just hope Nantez didn't follow a link in the first mail that said the account was changed and entered his login details from there. Having said that Sony have been the victims of some pretty damning hacks and all sorts of data was stolen so you never know it could be their end but I'm sure it would be big news if so. This type of thing happens all the time but these big companies don't release the facts all the time as it's bad for business. Edit Pretty interesting read here nantez88 sounds very similar to your situation. www.digitaltrends.com/gaming/my-playstation-account-was-hacked-and-i-had-to-pay/Yeah very Similar feng and I was on the playstation support page and it is happening quite a bit, major headache so I would suggest everyone change their passwords regularly, I got lucky no money got spent, I think my ps plus is expiring in 5 days and I don't have many digital download games on my account as I always buy hard copies
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Post by csabo17 on Oct 22, 2016 9:03:41 GMT -5
Ive been getting at least one email a day thats supposed to be from playstation telling me i need to change my password. I assumed it was fake. Plus i never play the playstation anymore. My lil girl has it in her room using it as a dvd/ disney infinity machine.
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Post by nantez88 on Oct 23, 2016 4:14:01 GMT -5
Ive been getting at least one email a day thats supposed to be from playstation telling me i need to change my password. I assumed it was fake. Plus i never play the playstation anymore. My lil girl has it in her room using it as a dvd/ disney infinity machine. I'd change the password directly on your playstation buddy just in case because if the scammers are emailing you, they might be trying to con you. Yeah defo fake mate, any email telling you they need you to change your password is always a scam. I only received that email telling me that I had changed my password, even though I didn't. I was on the playstation chat forum and it seems to be happening quite a bit I would suggest all playstation users change their passwords which is annoying but could defo do no harm
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Post by nantez88 on Oct 28, 2016 7:28:48 GMT -5
After I got everything sorted and was able to change my password etc and access my account again, tried to sign in today and guess what? ? '' your account has been banned or temporarily suspended'' wtf is going on, really pissed off now and I'm not ringing Sony again, they have the worst costumer service in the world. Does this mean I have to set up a whole new account now to play tgc? Or can I sign in as a guest and play my rounds. Gonna tag you Doyley for help on this thanks
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Post by Doyley on Oct 28, 2016 8:45:04 GMT -5
Afraid I'm not much help as I don't own a ps4
Would assume you'd need some type of account so that it pulls your gamertag
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Post by nantez88 on Oct 28, 2016 9:47:38 GMT -5
Afraid I'm not much help as I don't own a ps4 Would assume you'd need some type of account so that it pulls your gamertag Yeah no worries coz I missed playing in week 2 over my account being hacked and now I can't sign in again as it is banned. I'm assuming playstation banned it as I reported it hacked, so I'm assuming I will have to set up a new account and give you's the details of my new user name so I can play again if that's ok
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Post by nantez88 on Oct 28, 2016 9:55:55 GMT -5
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