TGC Tours - Bugs/Glitches Policies

[gunnysrs]

So no body can be bothered to answer this question then, well thanks for the help guys awsome job not, so i could not complete the tournament. People need to take not of threads like this and answer else other people will be put of competing in these tours if no one is answering their question, more so important ones like this thread.

[jtrippuk]

Dec 1, 2014 19:36:33 GMT -5 Doyley said:

If you are reading this in 2015 - we have moved everything to this page:  www.tgctours.com/Home/RulesPolicies

It's very important that you use the [e-mail] email so that I can keep track of issues.  If we sort out a problem in a thread, it can get lost if it's something I need to keep track of.  Please, use Private Message or [e-mail] for all issues.

Well don't mean to sound rude, but have you read the post at the top of this thread.

[gunnysrs]

No i did not read because when i mentioned it in the shout box someone gave me the link to the thread and told me too post so i did, hence i never saw the first post.

[Pubknight]

Feb 5, 2015 9:48:17 GMT -5 gunnysrs said:

So no body can be bothered to answer this question then, well thanks for the help guys awsome job not, so i could not complete the tournament. People need to take not of threads like this and answer else other people will be put of competing in these tours if no one is answering their question, more so important ones like this thread.

You have to be able to help yourself somewhat, all the information is there to be found:

www.tgctours.com/Home/RulesPolicies#bugs

From that:

Other Previous Round Glitches



If you are sent back to a previously played round upon resuming the game, you must email [e-mail] or send a PM via the forums to Doyley as soon as the error occurs.



Victims of this glitch are able to continue on from where the game sent them back.

All previously played holes are wiped and you continue from where glitch put you as your official score.

We will delete all your scores and you will be able to re-enter them.

Round will be verifiable

For Q-School only we have a work around in place for those that have completed at least 4 clean rounds that will allow you to complete Q-School without having to replay all rounds - if this is the case, email [e-mail] or send a PM to Doyley for details.

It is highly recommended that after completing a round, you go ahead and hit 1 shot in the next round before exiting. This alleviates the risk of this glitch.

The Rules and Policies are exactly what they are.
The Rules and Policies of the tour.
Much like golfers are responsible for knowing the rules of golf, as a participant you have a responsibility to learn the Rules/Policies.
It's not hidden, it's all right there... the exact situation you described, and exactly how to proceed should it occur.

[SmilingGoats]

Emailing [e-mail] is always the way to go with this kind of an issues (as stated on the site) but if you were going to post this in the forums, it would have likely been more noticed in the Support forum...since that is what we monitor for issues. The News and Announcements forum is just for making Announcements.

[gunnysrs]

Yes i understand that but as i said i was pointed to this thread by a link someone posted in the shout box and told to post their.  But it would of been nice for someone from the staff that was around could of pointed me in the right direction at the time instead of me finding out a week to late for the 1st tournament.

[SmilingGoats]

I'm sorry we can't be online 24 hours a day in case you post something in the shoutbox. We're all very busy people and we do this in our spare time. There are any number of ways in which you could have reached one of us. The fact that some random person pointed you in the wrong direction and we didn't take notice surely can't be held against us.

[Pubknight]

Feb 5, 2015 13:43:10 GMT -5 gunnysrs said:

Yes i understand that but as i said i was pointed to this thread by a link someone posted in the shout box and told to post their.  But it would of been nice for someone from the staff that was around could of pointed me in the right direction at the time instead of me finding out a week to late for the 1st tournament.

Or, you know, you could have read the Rules and Policies of the tours you were commencing playing in.
That could have been a way to go as well.
I don't think it's fair to ask or expect the volunteers to monitor the site 24/7 for issues that could arise, when they have addressed those issues elsewhere for people to look up themselves.
The 24/7 'hotline' is the commish email, as Jeff pointed out.

[gunnysrs]

I am not blaming anyone as i myself are an admin at a racing sim website so i know what it like, my point is it has taken a week before anyone has replied to it after i posted again thats all.

[Mitchblue]

Feb 5, 2015 14:07:29 GMT -5 gunnysrs said:

I am not blaming anyone as i myself are an admin at a racing sim website so i know what it like, my point is it has taken a week before anyone has replied to it after i posted again thats all.

To be fair it was posted in a middle of a thread, started 2-months ago, a policy thread at that.