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Post by Doyley on Jan 17, 2021 15:12:36 GMT -5
MAY 2 - this happened again
Unfortunately it looks like the site got caught in a loop again while processing promotions/demotions. I was able to catch it on the 2nd pass through so at worst you got double the promotion or double the demotion marks you were due.
This resulted in a lot more promotions and demotions than normal. We aren't able to fix it this go around so anyone that relocated to a new tour is going to have to make due. The only manual fix I am going to do is in CC-L where people lost tour cards due to the issue - I will look into those cases and reinstate their tour card.
Later in the week we'll try to adjust the promo marks as best we can - for now we are aware that some of you that were just promoted or demoted have promo/demo marks in your new tours. It's a bad week for this to happen as Tim is not available and may not be at all - in which case we'll have to live with the extra marks.
Unfortunately, we don't know what's causing this to happen some weeks and not others.
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FEB 7 Update: Here's the fix this time (Feb 7th)
Keep in mind this is path of least resistance/broad stroke brush fix. - All promotions and promotion marks will not be reversed - you keep them - All demotions have been reversed - you should be back on the tour you competed on the week just ending - All demotion marks (for everyone that had them regardless if you just got them or not) have been reset to 0 We can't tell who got legit promotions vs who got promoted by the bug (and same with demotions). This is best we can do with the time available to invest into fixing it. We continue to investigate what is causing this to happen and hopefully will squish it before it happens again.
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Post by Doyley on Jan 17, 2021 21:08:53 GMT -5
OP updated
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Post by Doyley on Jan 17, 2021 23:32:12 GMT -5
Tim was able to fix tonight - new week is open, qualifying cards were handed out. Promo Event #2 is live - good luck!
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Post by HoneyBadgerHacker on Jan 18, 2021 10:48:48 GMT -5
Tim was able to fix tonight - new week is open, qualifying cards were handed out. Promo Event #2 is live - good luck! If we were accidentally promoted does this keep us from having our scores show up on the promo event? I put a ticket in and can’t see my scores on the promo #2 event.
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Post by Doyley on Jan 18, 2021 11:21:51 GMT -5
Tim was able to fix tonight - new week is open, qualifying cards were handed out. Promo Event #2 is live - good luck! If we were accidentally promoted does this keep us from having our scores show up on the promo event? I put a ticket in and can’t see my scores on the promo #2 event. No, this is a new issue with API - we'll dig it into this one shortly but appears it may be an HB issue more than an us issue. Just need to make sure first.
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Post by axelvonfersen on Jan 18, 2021 11:43:57 GMT -5
If we were accidentally promoted does this keep us from having our scores show up on the promo event? I put a ticket in and can’t see my scores on the promo #2 event. No, this is a new issue with API - we'll dig it into this one shortly but appears it may be an HB issue more than an us issue. Just need to make sure first. The amount of work you put in is stunning. Chapeau.
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Post by zooby97 on Jan 18, 2021 16:22:36 GMT -5
If we were accidentally promoted does this keep us from having our scores show up on the promo event? I put a ticket in and can’t see my scores on the promo #2 event. No, this is a new issue with API - we'll dig it into this one shortly but appears it may be an HB issue more than an us issue. Just need to make sure first. What does API mean?
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Post by Doyley on Jan 18, 2021 16:40:46 GMT -5
No, this is a new issue with API - we'll dig it into this one shortly but appears it may be an HB issue more than an us issue. Just need to make sure first. What does API mean? Catch all term for the way get access HB's servers and retrieve scores automatically (as well as stats etc). Not the exact meaning of API if you googled it, but that's the gist!
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Post by HoneyBadgerHacker on Jan 19, 2021 8:34:31 GMT -5
Catch all term for the way get access HB's servers and retrieve scores automatically (as well as stats etc). Not the exact meaning of API if you googled it, but that's the gist! Any updates? Scores still not pulling over and I think a few guys on the other thread are also having the same issiies as me. Appreciate the help!
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Post by heukaiman on Jan 19, 2021 11:44:34 GMT -5
kai14041975 Ergebniss wurde bisher nicht eingepflegt! Gruß Kai
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Post by Doyley on Jan 19, 2021 11:48:58 GMT -5
Catch all term for the way get access HB's servers and retrieve scores automatically (as well as stats etc). Not the exact meaning of API if you googled it, but that's the gist! Any updates? Scores still not pulling over and I think a few guys on the other thread are also having the same issiies as me. Appreciate the help! No update yet - this is a fix that is more for Tim so we're waiting on him to look into it.
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Post by zzfr33b1rdzz on Jan 19, 2021 12:23:51 GMT -5
Any updates? Scores still not pulling over and I think a few guys on the other thread are also having the same issiies as me. Appreciate the help! No update yet - this is a fix that is more for Tim so we're waiting on him to look into it. Seems the scores are also not pulling/showing for round 2 yet - could it be the API is using the older reveal logic?
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MikeB
Amateur Golfer
Posts: 255
TGCT Name: Mike Branca
Tour: Elite
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Post by MikeB on Jan 29, 2021 16:14:07 GMT -5
We ran into some fairly large issues today finalizing. Mainly around our Promotions and Demotions as I'm sure many of you have found out. We apologize for the extra emails. We're putting some code in place that should prevent this specific issue from creeping up again. Unfortunately, it is near impossible (without hours of manual work) to place everyone in the correct tours with the correct movement marks. With that in mind, here is how we'll fix this situation.
1. Anyone who was promoted (regardless if you have the required promotion marks) will stay promoted and have their marks cleared - consider it a fast track week if you got a promotion mark
2. Anyone who was demoted will return to their previous tour and be given 1 strike (regardless of how many strikes you had prior).
We'll correct all this Monday morning (eastern time) as well as run Qualifying Cards and WGR points. Once everything is sorted, we'll open up the new week's events.
Thanks for your patience! Doyley
I posted before not knowing this thread existed. But anyway, point was basically that everyone that received a demo mark, not just those who were demoted, had all of their marks cleared. So example, had 2 dem marks, finished in the bottom 15%, and instead of going into the next week with 3 or 4 marks, now had 0. My issue is the fairness to others with demo marks that finished above the bottom 15% that week. Seems like if the "best" fix was to clear all marks for those in the bottom 15% that everyone with demo marks should have been cleared. I know there's at least one person who was demoted the very next week: they didn't fall into the bottom 15% week 17 but did in week 18.
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Post by Cecil Harvey on Jan 29, 2021 16:50:26 GMT -5
We ran into some fairly large issues today finalizing. Mainly around our Promotions and Demotions as I'm sure many of you have found out. We apologize for the extra emails. We're putting some code in place that should prevent this specific issue from creeping up again. Unfortunately, it is near impossible (without hours of manual work) to place everyone in the correct tours with the correct movement marks. With that in mind, here is how we'll fix this situation.
1. Anyone who was promoted (regardless if you have the required promotion marks) will stay promoted and have their marks cleared - consider it a fast track week if you got a promotion mark
2. Anyone who was demoted will return to their previous tour and be given 1 strike (regardless of how many strikes you had prior).
We'll correct all this Monday morning (eastern time) as well as run Qualifying Cards and WGR points. Once everything is sorted, we'll open up the new week's events.
Thanks for your patience! Doyley
I posted before not knowing this thread existed. But anyway, point was basically that everyone that received a demo mark, not just those who were demoted, had all of their marks cleared. So example, had 2 dem marks, finished in the bottom 15%, and instead of going into the next week with 3 or 4 marks, now had 0. My issue is the fairness to others with demo marks that finished above the bottom 15% that week. Seems like if the "best" fix was to clear all marks for those in the bottom 15% that everyone with demo marks should have been cleared. I know there's at least one person who was demoted the very next week: they didn't fall into the bottom 15% week 17 but did in week 18. You do realize that Admin does this in their spare time and what you are asking would be a long tedious process, right?
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MikeB
Amateur Golfer
Posts: 255
TGCT Name: Mike Branca
Tour: Elite
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Post by MikeB on Jan 29, 2021 17:26:51 GMT -5
I posted before not knowing this thread existed. But anyway, point was basically that everyone that received a demo mark, not just those who were demoted, had all of their marks cleared. So example, had 2 dem marks, finished in the bottom 15%, and instead of going into the next week with 3 or 4 marks, now had 0. My issue is the fairness to others with demo marks that finished above the bottom 15% that week. Seems like if the "best" fix was to clear all marks for those in the bottom 15% that everyone with demo marks should have been cleared. I know there's at least one person who was demoted the very next week: they didn't fall into the bottom 15% week 17 but did in week 18. You do realize that Admin does this in their spare time and what you are asking would be a long tedious process, right? I do. Thanks for the condescending response as if I'm some selfish jerk that was demanding a fix. I know this site hates criticism, no matter how small or constructive. My goodness how dare you question their work. Do I really have to start every response with "thank you for your hard work, I'd like to raise a question" to avoid every response from this board being "you know they do it for free, right." Your answer is that clearing some marks was already a big undertaking, but if they had cleared all demo marks, well now that would have taken too long. I'm simply raising the question of fairness to those demoted or carrying demo marks while others were cleared. So what's wrong with that question?
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